No worries anymore with Total Protection Service on Electronic Devices!
Protect your device for up to 36 months against any accidental damage not covered by the manufacturer’s warranty, like broken screen and liquid damage, where we will repair or replace your device at a fixed service fee, saving you money and time, inconvenience of not having a working device.
Now Total Protection Service covers multiple categories of electronic devices other than smartphones and tablets, like smartwatches, gaming consoles, Laptops & PCs, and TVs
How can I repair or replace my device?
You can visit the nearest Jarir showroom to you and visit after sales service section to submit the device
In case you bought it online and there is no Jarir bookstore showroom in your city you can contact the call center 920000089 and they will send a courier to collect the device
| Service Benefits | Diamond Package | Platinum Package | Golden Package |
|---|---|---|---|
| Duration | 36 Months | 24 Months | 12 Months |
| Service Timelines | *Working days 5 - 10 | *Working days 5 - 10 | *Working days 5 - 10 |
| Number of Coverage | 6 repairs or 2 replacments | **4 repairs or 2 replacments | 2 repairs or 1 replacement |
| Extended Warranty | One year | N/A | N/A |
* The repair service timeline does not include delays from service fee payment or customers not turning off their Google Account/iCloud/Find My iPhone or removing any user/password/personal data.
** For Plans Purchased Before 2023/03/21 Number of Coverage will be : 2 "Repair" or "Replacement"
What are the Packages for Total Protection service?
| Devices |
Device Value
(Covered by the service) |
Package Fees
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Smartphone |
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Tablet |
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Smart Watches |
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Lattop & Desktop |
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TVs |
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Gaming Cansoles |
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* Value Protection Service
(The service is for smartphones and tablets within the indicated Platinum Tiers):
- It is a service that enables you to upgrade your device and get a 50% of your current device value as a discount on your new device; if you buyback within first 13 months. This is subject to the following conditions:
• Buying the Platinum package with the new device.
• The old device should pass the service inspection (check details on the website).
FAQ's
What is Jarir Total Protection Service?
Total protection service is a rapid repair or replacement service for electronic devices, protecting your device against any accidental damage not covered by the manufacturer’s warranty, like broken screen and liquid damage. We repair or replace your device at a fixed service fee, saving you money and time, inconvenience of not having a working device.
What is the difference between Extended Warranty and Total Protection Service?
Extended warranty is adding one more year to the existing two years manufacturer warranty. Manufacturer warranty covers only factory faults (hardware and software defects).
TPS is a repair or replacement service, protecting your device against any accidental damage not covered by the manufacturer’s warranty, like broken screen and liquid damage, where we will repair or replace your device at a fixed service fee.
What are Total Protection service benefits?
- Repairing Smartphone’s accidental out of warranty damages like broken screens or liquid damages at a fixed price (Repair Fees).
- If the damage is beyond economical repair, customer pays (Replacement Fees) and the phone will be replaced.
- Repairs & Replacement services are certified services conducted by professional technicians.
Why should I get Total Protection service for my device?
Your new device comes with a manufacturer's warranty which only covers factory faults (hardware and software defects), it does NOT cover accidental damage which represents >95% of the problems people have with their device.
With Total Protection Service, we repair or replace your device at a fixed service fee, saving you time, hassle of not having a working device.
Our 24-months Platinum plan for Smartphones and Tablets includes Value Protection service only for customers who didn’t avail any repairs or exchange.
Value protection offers customers 50% of the device’s purchase value when customer wants to upgrade to a new device within the first 13 months of device purchase.
How do I subscribe to the service?
You can subscribe to this service together with your purchase, whether from Jarir showroom or online on jarir.com, of any electronic device from selected categories. It is mandatory to have the device and the Service subscription in the same invoice, whether you are buying from Jarir showrooms or Jarir.com
What are the Repair and Replacement Service Fees?
| Devices | Device Value |
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Smartphones & Tablets |
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Smart Watches |
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Laptops & Desktops |
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TV's |
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Gaming Consoles |
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Fees are paid in advance at the time of repair or replacement after confirmation.
* VAT Inclusive
What do I do when my device is broken?
TVisit after sales service section of your nearest Jarir showroom to submit the device, in case you bought it online and there is no Jarir bookstore showroom in your city you can contact the call center 920000089 and a courier will contact you to collect your device.
We will take it to our service center for rapid Repair or Replacement. Simple, easy, and fast!
How quickly will I get my device fixed?
We repair or replace within a fixed turnaround time depending upon the device category. For example, for Smartphones and Tablets it is 5-10 working days.
The repair service timeline does not include delays from service fee payment or customers not turning off their Google Account/iCloud/Find My iPhone or removing any user/password/personal data.
What is Value Protection in Total Protection Service?
Value Protection is an additional benefit in Jarir Total Protection Service Platinum plan only for Smartphones and tablets.
TPS protects your smartphone and tablet against any accidental damages like cracked screen and liquid damage, where we will repair or replace your device and save you money for up to 2 years.
TPS customers who don’t have any accidental damage to their smartphone and tablet, enjoy the added benefit of Value Protection, where your device’s value will be protected at 50% of the initial purchase value, given as a rebate any time you choose to Upgrade to a new smartphone and tablet within 13 months.
How does the device upgrade work with Value Protection?
To get 50% back under Value Protection, within 13 months you hand over your old smartphone or tablet with TPS Platinum to Jarir, the device will be inspected on the spot, and once the device passes the physical inspection list you will be given a rebate equal to 50% of the initial purchase value, applied against any new device purchased with TPS Platinum.
What is the acceptable condition of my smartphone/tablet when I upgrade it using Value Protection?
It should be in good working condition without any out of warranty repairs or replacements done, with Google Account/iCloud/Find My iPhone turned off and any user/password/personal data removed. See device inspection checklist.
SMARTPHONE AND TABLET INSPECTION CHECKLIST (Y/N)
- Is Google Account/iCloud/Find My iPhone turned off and an user/password/personal data removed?
- No out of warranty repair or replacement done
- Does your device power up and function normally?
- Is the display in good condition (normal wear and tear is ok)?
- Is the enclosure / back cover in good condition (normal wear and tear is ok)
- Is the device not bent?
- Are the buttons in good working condition
- Is your device free from obvious signs of liquid contact?
- Is the battery not swollen?
- Have you removed the SIM-card?
- Have you backed up your data?
Remarks
- Device Accessories are not included in the TPS service Thus please retain and not handover any accessory associated with the Device (box, documentation, data cable, memory card, SIM, charger, battery pack, stylus/pen, PS controller etc.) to Jarir.
- Determining the type of service (repair or replacement) is done by the service provider according to the condition of the device and the manufacturer’s recommendations. Some devices are not repairable to repair and must be replaced directly. To find out the maintenance procedures for your product, please contact the manufacturer.
- In case a same specification device replacement is not available, customer will be notified to choose a different color or a device with closest comparable specifications will be provided.
- Total protection service can’t be cancelled or refunded.
- This Service is provided by a 3rd party service provider through Jarir bookstore.
- “Accidental Damage” is physical damage to the Device caused by unexpected, undeliberate and unintentional external means, where such resulting physical damage interferes with the proper working of the Device (not including dents and scratches).
Terms & Conditions
To review all terms, conditions and Shari’a certificate please visit.
The plans were updated in 21/3/2023