Service description

The Tax-Free Shopping Service allows eligible customers to claim a partial refund of Value Added Tax (VAT) through Global Blue on eligible purchases from Jarir Bookstore when departing the Kingdom of Saudi Arabia. This service is provided in accordance with Saudi VAT regulations and the policies of Global Blue.

Role of Jarir Bookstore

Jarir Bookstore’s responsibility is strictly limited to issuing the Tax-Free form digitally with the required information for eligible customers at the time of purchase. Jarir Bookstore is not responsible for customs validation, refund processing, refund approval, refund amount, or refund timing.

Eligibility Conditions

All the following conditions must be met by the customer to be eligible for Tax-free form issuance:

• Customer must be a non-Saudi national and not a resident of Saudi Arabia.
• Customers must hold a valid visit visa not exceeding 3 months (including but not limited to Hajj, Umrah, and GCC visitors).
• Customers must be 18 years of age or older.
• Customer must present a valid passport or GCC national ID (the same document used to enter Saudi Arabia).
• Customer must provide a valid retail invoice with a minimum of SAR 500 (VAT inclusive) in tax-free eligible items per invoice.
• Application for the Tax-Free form must be made on the same day and at the same branch where the purchase was made.
• Purchases made through online channels are not eligible, including orders placed online and collected in store (Click & Collect) or delivered to any address.
• Only one Tax-Free form may be issued per invoice.
• Corporate invoices (B2B) are not eligible for Tax-free forms.

The following items are not eligible for the Tax-Free service:

• Digital products, including but not limited to gift cards, SIM cards, software, warranty or protection plans.
• Products that are not subject to VAT.
• Installation services
• Maintenance or repair services
• Device servicing or diagnostics
• Labor or handling fees
• Any service fees or administrative charges

It also does not apply to:

• Any spare parts, replacement parts, or components used for repair or maintenance.
• Any charges related to installing, fixing, upgrading, or servicing a product.

Returns and Exchanges

Any return or exchange of items included in a Tax-Free form will automatically cancel the issued Tax-free form.

Customs Validation and Refund Claim

To claim a refund, customers must:

• Obtain a valid Tax-Free form from Jarir Bookstore.
• Depart through one of the following airports:
  • Riyadh – King Khalid International Airport.
  • Jeddah – King Abdulaziz International Airport.
  • Dammam – King Fahad International Airport.
• Validate the Tax-Free form with airport customs within 90 days of the form’s issuance.
• Present all purchased goods unopened at the time of customs validation.
• Be present in person during validation.
• Provide original identification (passport or GCC ID).

No Guarantee of Refund

• Issuance of a Tax-Free form does not guarantee that a refund will be approved or paid.
• Refund approval is solely at the discretion of customs authorities and Global Blue.

Limitation of Liability

• Refunds are processed exclusively by Global Blue.
• Refund amounts are subject to Global Blue service fees and any legally required deductions.
• Jarir Bookstore has no control over refund amount, method, currency, exchange rate, or processing time.

Customers are fully responsible for:

• Ensuring that they meet all eligibility requirements.
• Providing accurate and complete information.
• Complying with customs procedures and deadlines.
• Requesting a VAT refund claim from Global Blue.

• Any incorrect or incomplete information may result in rejection of the refund without any liability on Jarir Bookstore.
• Jarir Bookstore is not responsible for loss, theft, or misuse of the Tax-Free form after issuance.
• Any misuse, fraud, or false declaration will void (cancel) the form and may result in legal action.
• Jarir Bookstore’s liability is strictly limited to the issuance of the Tax-Free form.
• Jarir Bookstore shall not be liable for any indirect, incidental, or consequential losses related to the Tax-Free service.
• Jarir is not liable for any delay, interruption, failure, or inability to use the Tax-Free service caused by factors beyond its control, including but not limited to government actions, system or technical outages, airline or airport restrictions, customs procedures, closures, or disruptions.
• Jarir Bookstore reserves the right to modify, suspend, or cancel the Tax-Free service or these Terms at any time without prior notice in accordance with applicable law.
• These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia and Global Blue policies.

Data Protection and Privacy

By applying for the Tax-Free service, you agree that your personal data (such as name, passport or ID details, invoice information, and travel details and any shared information) will be collected and used for the purpose of issuing the Tax-Free form and facilitating the tax-refund process.

Your data will be shared with relevant parties involved in the service, including Global Blue and government or customs authorities, strictly for processing and validating your Tax-Free request.

Jarir Bookstore will handle your personal data in accordance with applicable data protection laws in the Kingdom of Saudi Arabia and its published Privacy Policy. Appropriate technical and organizational measures are used to protect your data against unauthorized access, loss, or misuse.

Jarir Bookstore is not responsible for how third parties (Global Blue or government authorities) handle your personal data once it has been lawfully shared for the purpose of providing the Tax-Free service.

Contact and inquiries

For refund inquiries, please contact Global Blue at: 800 8500 874 or visit their official website.